This Privacy Policy explains how okapk collects, uses, stores, and protects the personal data of every player registered on our platform. We treat the privacy of Pakistani users with the same seriousness as our security infrastructure — because your data belongs to you.
Six core commitments that define how okapk handles the personal data of every player — from the moment you register to long after you make your last withdrawal.
okapk will never sell, rent, or trade your personal data to third-party marketers or data brokers. The personal information you provide — your name, CNIC, mobile number, banking details — is used exclusively to operate your okapk account, process transactions, and fulfil our legal obligations. That is the full list. Nothing beyond it.
All data transmitted between your device and okapk servers is encrypted using TLS 1.3 — the same standard used by major Pakistani banks like HBL and UBL. Sensitive data at rest, including payment credentials and CNIC copies, is stored using AES-256 encryption. We conduct regular third-party security audits to verify our infrastructure meets international data protection standards.
Every okapk player has the right to access, correct, export, and in certain circumstances delete the personal data we hold about them. Requests are handled within 24 business hours. You can submit a data request directly via the support email listed in this policy. okapk will never make it difficult or inconvenient for you to exercise your data rights.
okapk does not store personal data indefinitely. Transaction records and KYC documentation are retained for a minimum of five years to comply with anti-money-laundering regulations applicable to internationally licensed gaming operators. Account data is deleted or anonymised within 90 days of a confirmed account closure request, except where regulatory retention obligations apply.
okapk uses cookies and similar tracking technologies solely to keep your session secure, remember your preferences, and understand how players navigate the platform so we can improve it. We do not deploy third-party advertising cookies or behavioural tracking pixels. You can manage cookie preferences directly through your browser settings at any time without affecting core platform functionality.
Where data sharing with third parties is necessary — for example, with KYC verification providers, payment processors like JazzCash or EasyPaisa, or fraud detection services — okapk shares only the minimum data required to complete that specific function. All third-party processors engaged by okapk are contractually bound to handle your data in accordance with our privacy standards.
This Privacy Policy ("Policy") describes how okapk ("okapk", "we", "us", "our") collects, uses, discloses, and safeguards the personal data of individuals ("User", "Player", "you") who access or use the okapk online casino and sports betting platform located at https://okapk.pro (the "Platform").
okapk is committed to protecting the privacy of all its users, with particular regard for players based in Pakistan. We operate under international gaming licensing standards that impose strict data protection obligations on licensed operators, and we take those obligations seriously.
By registering an account on the okapk Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must refrain from registering or using the Platform.
Scope: This Policy applies to all personal data collected through the okapk website, mobile-optimised interface, customer support channels, and any related communications. It does not govern third-party websites or services that may be linked from the Platform.
2.1 okapk collects personal data in the following categories:
Special Categories: okapk does not intentionally collect sensitive special-category data such as racial origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information in a support communication, it will be used solely to respond to your query and will not be stored in your player profile.
3.1 okapk collects personal data through the following methods:
| Collection Method | Data Typically Collected |
|---|---|
| Account Registration Form | Name, CNIC, date of birth, mobile number, email, password hash |
| KYC Verification Process | CNIC scan, selfie for liveness check, proof of address |
| Deposit & Withdrawal Transactions | Payment method identifiers, transaction amounts, timestamps |
| Platform Usage (Automatic) | IP address, device data, session logs, game history |
| Cookies & Similar Technologies | Session tokens, preference settings, analytics data |
| Customer Support Interactions | Query content, communication records, attached documents |
| Third-Party KYC Providers | Identity verification results, fraud risk scores |
3.2 okapk does not purchase personal data from data brokers or acquire player data from third-party marketing lists. All personal data we hold originates directly from your interactions with the Platform or from our licensed KYC and payment processing partners.
4.1 okapk processes your personal data for the following purposes and on the following legal bases:
To create and maintain your okapk account, authenticate your identity, process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and other supported Pakistani payment methods, credit bonuses and promotional rewards, and provide access to casino games and cricket betting markets. Legal basis: Performance of contract.
To verify your age (21+ requirement) and identity through CNIC-based KYC, detect and prevent fraudulent account activity, money laundering, and multi-accounting, and to comply with our obligations under the anti-money-laundering (AML) frameworks applicable to internationally licensed gaming operators. Legal basis: Legal obligation and legitimate interests.
To monitor gameplay patterns for indicators of problem gambling behaviour, enforce self-exclusion requests, apply deposit limits and session timers, and comply with responsible gaming obligations under our gaming licence. Legal basis: Legal obligation and legitimate interests.
To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and regulatory compliance purposes. Legal basis: Performance of contract and legitimate interests.
To analyse aggregated usage data and improve the okapk Platform, identify and fix technical issues, and optimise the user experience. Analytics data used for this purpose is aggregated and does not personally identify individual players. Legal basis: Legitimate interests.
To meet our obligations under applicable gaming licensing regulations, respond to lawful requests from regulatory or law enforcement authorities, and defend okapk in legal proceedings where necessary. Legal basis: Legal obligation.
No Direct Marketing Without Consent: okapk will not send you promotional emails or SMS messages unless you have explicitly opted in to marketing communications during registration or subsequently through your account settings. You can withdraw consent for marketing communications at any time by contacting support or updating your notification preferences in your account.
5.1 okapk does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is limited strictly to the following categories of recipients and only to the extent necessary:
JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT network processors receive the minimum transaction data required to execute deposits and withdrawals on your behalf. These processors are independently regulated and maintain their own privacy and security standards.
Licensed third-party identity verification services receive your CNIC data and biometric check results solely to confirm your identity and age eligibility. These providers are contractually bound to use your data only for verification purposes and to delete it in accordance with their documented data retention schedules.
Anonymised or pseudonymised technical data (such as IP address patterns and device fingerprints) may be shared with fraud detection services to identify suspicious activity. No directly identifying personal data is shared with these services beyond what is strictly necessary.
5.2 okapk may disclose personal data to regulatory bodies, law enforcement agencies, or gaming licensing authorities where we are legally required to do so. This includes reporting suspicious financial activity in accordance with AML obligations. okapk will notify you of such disclosures where legally permitted to do so.
5.3 In the event of a merger, acquisition, or sale of all or part of okapk's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to request deletion of your data prior to the transfer being completed.
Data Processing Agreements: All third-party processors engaged by okapk are bound by formal Data Processing Agreements (DPAs) that require them to process your data only on okapk's documented instructions, implement appropriate security measures, and not engage sub-processors without prior written authorisation from okapk.
6.1 okapk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
6.2 The following retention periods apply as a general framework:
6.3 Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
7.1 okapk implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
7.2 In the event of a personal data breach that is likely to result in a risk to your rights, okapk will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Your Responsibility: okapk's security measures protect data on our infrastructure. You are responsible for securing your own okapk account credentials. Never share your password with anyone — including persons claiming to be okapk support staff. okapk support will never ask for your password.
8.1 okapk uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the Platform securely and to understand how players interact with it. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing | No — Platform will not function without these |
| Functional | Language preferences, game display settings, lobby layout | Yes — via browser settings |
| Analytics | Aggregated usage data to improve Platform performance | Yes — via browser settings |
8.2 okapk does not deploy third-party advertising cookies, retargeting pixels, or social media tracking tags on the Platform. The analytics tools we use operate on aggregated, non-personally-identifying data only.
8.3 You can manage and delete cookies at any time through your browser's settings menu. Disabling functional or analytics cookies will not prevent you from accessing core Platform features, though some preference settings may not be retained between sessions.
9.1 As an okapk player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at the email address provided in Section 13 of this Policy.
Request a copy of all personal data okapk holds about you, together with information about how it is processed.
Request correction of any inaccurate or incomplete personal data in your okapk player profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a rectification or objection request is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing of your personal data for legitimate interests purposes, including profiling for responsible gaming assessments.
9.2 okapk will respond to all data rights requests within 24 business hours of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
9.3 okapk will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.
10.1 The okapk Platform is strictly for users aged 21 and above. okapk does not knowingly collect personal data from individuals under the age of 21. All account registrations are subject to CNIC-based age verification before real-money access is granted.
10.2 If okapk becomes aware that personal data belonging to a person under 21 years of age has been collected — whether through a verification failure or fraudulent misrepresentation by the user — the associated account will be closed immediately, all data will be deleted in accordance with this Policy, and any deposited funds will be returned to the originating payment source.
Parent or Guardian Notice: If you believe your child under 21 has registered an account on okapk, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate the matter and take immediate corrective action including account closure and data deletion.
11.1 okapk's primary server infrastructure is hosted in data centres that comply with international security standards. Some of our third-party service providers — particularly KYC verification and fraud detection services — may process personal data in jurisdictions outside Pakistan.
11.2 Where personal data is transferred internationally, okapk ensures that such transfers are governed by appropriate safeguards, including contractual data protection clauses that impose obligations on the receiving party equivalent to the protections described in this Policy.
11.3 okapk will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards and, where required, obtaining your explicit consent.
12.1 okapk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. The date of the most recent revision is displayed at the top of this document.
12.2 Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — okapk will notify registered players via email to the address associated with their account, with a minimum of fourteen (14) days' notice before the revised Policy takes effect.
12.3 Your continued use of the okapk Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure in accordance with the Terms and Conditions.
For any privacy-related queries, data rights requests, or concerns about how okapk handles your personal data, please contact the okapk Data Protection team using the details below.
Email (plain text — not a clickable link):
Please include "Privacy Request" in the subject line of your email, along with your registered mobile number or account email address so we can locate your account efficiently. Data rights requests are acknowledged within 24 business hours and resolved within the timelines set out in Section 9 of this Policy.
For responsible gaming concerns — including self-exclusion or deposit limit requests — please clearly state the nature of your request so it can be directed to the appropriate team without delay.
Now that you understand exactly how okapk handles your data, you can play with confidence. Over 1,200 casino games, live dealer tables, and deep PSL cricket markets — all in PKR, all secured. Strictly 21+ only.